Washington, D.C. – Mobomo, LLC, a leading digital transformation and software development company, proudly announces its first-place victory in the National Institute for Occupational Safety and Health’s (NIOSH) Respirator Fit Evaluation Challenge. This prestigious, three-phase competition, aimed at improving respirator fit evaluation, awarded Mobomo the top prize for its innovative Fit&Breathe app, a cutting-edge solution designed to detect respirator leaks using an infrared camera.
Mobomo’s Fit&Breathe app was developed as a user-friendly, stand-alone mobile application that leverages LiDAR and infrared scanning technologies to provide real time feedback on respirator fit. By deploying advanced thermal imaging, the app detects gaps in the respirator’s seal, offering users an instant evaluation of fit during wear, which enhances both safety and compliance in high-risk environments.
“We are honored to receive first place in this competition and thrilled to have contributed to a solution that can improve the safety of those relying on respiratory protection,” said Brian Lacey, CEO of Mobomo. “Our team’s passion for human-centered design and technology innovation was the driving force behind the development of Fit&Breathe. We are proud to have addressed a critical need for real-time fit monitoring and are eager to see how this app will impact industries reliant on respiratory protection.”
The NIOSH Respirator Fit Evaluation Challenge was a national competition aimed at finding practical, user-friendly solutions to improve the accuracy of respirator fit testing. Over three phases, participants submitted concept papers, developed and demonstrated prototypes, and delivered fully functional solutions for evaluation. Mobomo’s innovative solution was recognized for its versatility and precision, particularly its integration of thermal imaging technology with mobile applications, ensuring that users can confirm proper respirator fit without the need for external devices or specialized training.
The Fit&Breathe app’s features include:
Real-time thermal imaging to detect leakage points
Instantaneous feedback on respirator fit during use
Compatibility with the latest iOS devices equipped with LiDAR
Autonomous operation without reliance on network connections
Documentation features that log and store previous fit evaluations for easy retrieval of scan results
This solution addresses the costly, time-consuming challenges of existing respirator fit testing methods and offers a more accessible, mobile-driven approach. Mobomo’s application empowers individuals in high-risk environments to confidently assess respirator fit, enhancing personal safety and compliance with regulatory standards.
Mobomo’s success in the NIOSH Respirator Fit Evaluation Challenge exemplifies its ongoing commitment to solving complex problems with innovative technology. The company’s contributions to public health and safety initiatives demonstrate the power of digital transformation in real-world applications.
For more information about Mobomo’s Fit&Breathe app and its role in improving respiratory fit, please contact us at hello@mobomo.com.
About Mobomo:
Mobomo, a private company headquartered in the D.C. metro area, is a CMMI Dev Level 3, ISO 9005:2015, and CMMC Level 1 provider of digital transformation system integration services.
A premier provider of mobile, web, infrastructure, and cloud applications to federal agencies and large enterprises, Mobomo combines leading-edge technology with human-centered design and strategy to craft next-generation digital experiences. From private sector companies to government agencies, we have amassed deep expertise helping our clients enhance and expand their existing web and mobile suite. Interested in learning more about Mobomo? Take a tour of our capabilities, our portfolio of work, the team members who make our clients look so fantastic, and feel free to reach out with any questions you might have.
The Federal GovCon sector continues to be one of the most complex and competitive marketplaces in the world and the consistent and long-term winners of today and tomorrow are those companies which understand they must not only bring to the table efficient and effective solutions, but also a corporate culture that demonstrates their own excellence, making them a beacon for talent, for partners, and for clients.
The list represents a select list of federal government contractors which have been identified as #doingittherightway based on outstanding results in several key areas:
Good Partner - in ways that go above and beyond to provide support, mentorship, engagement, to collaborate, and to bridge the divide, building one successful team to deliver for their client.
Growing Your Talent - with a focus on what is best for the individual.
Philanthropy – driven by its team, its focus, and the events in the world and communities it works in.
Exemplifying Innovation – guided by principles that challenge the status quo, demonstrating ongoing improvement and excellence
Industry Engagement – that includes multiple aspects including mentorship, giving of time or services, sharing of intel, will involve people from across the company and will be driven by a desire to give back.
Inclusive and Diverse - finding ways to have those voices heard, for combining those personalities on shared efforts for the betterment of all involved.
Sustainability Practices – demonstrating that everyone must do their part and they have identified and defined ways they can #dobetter for themselves and their government clients.
Investment for the Sake of Betterment - putting money behind their commitment to improving the work environment and experience for both internal teams and as it relates to customer delivery.
These characteristics were defined as being drivers to Elev8 GovCon and provide a major competitive edge, to include in higher levels of employee and customer engagement and loyalty which translate into higher growth and profits. The companies recognized above,
and the leaders guiding these teams forward, understand what it takes and are models of #doingittherightway.
OrangeSlices AI. Playful Name. Serious about Democratizing Data and Disrupting the GovCon Competitive Intelligence Market. The core mission for OS AI is to identify, share and create timely, actionable and responsible information and data products, tools and resources that 1) are accessible to all organizations and their teams, small to large; 2) will assist Federal government and Industry IT and consulting leaders to more effectively identify and engage with each other; and 3) shine a spotlight on those leaders and companies that are #doingitright.
About Mobomo, LLC
Mobomo, a private company headquartered in the D.C. metro area, is a CMMI Dev Level 3, ISO 9005:2015, and CMMC Level 1 provider of digital transformation system integration services.
A premier provider of mobile, web, infrastructure, and cloud applications to federal agencies and large enterprises, Mobomo combines leading-edge technology with human-centered design and strategy to craft next generation digital experience. From private sector companies to government agencies, we have amassed deep expertise helping our clients enhance and expand their existing web and mobile suite. Interested in learning more about Mobomo? Take a tour of our capabilities, our portfolio of work, the team members who make our clients look so fantastic, and feel free to reach out with any questions you might have.
Companies on the 2023 WBJ list are ranked by revenue, have fewer than 150 total employees, and are locally headquartered.
Gaithersburg, MD, August 30, 2024 –Washington Business Journal revealed today that Mobomo, LLC is No. 14 on its annual assessment of local industry.
The list highlights the impact that companies have within the business, technology, and federal sectors. Rankings are based on financial data, and the list often includes companies showcasing significant growth and influence in their respective fields. Mobomo has ranked on the Washington Business Journal’s list of Top-Performing Small Technology Companies in Greater Washington several times over the past few years. “It’s an honor to be grouped with such an elite selection of Small Tech companies and it’s truly a testament to the wonderful team here at Mobomo,” said Brian Lacey, CEO of Mobomo. Visit the Washington Business Journal's site to see all the organizations that were recognized this year.
Mobomo, a private company headquartered in the D.C. metro area, is a CMMI Dev Level 3, ISO 9005:2015, and CMMC Level 1 provider of digital transformation system integration services.
A premier provider of mobile, web, infrastructure, and cloud applications to federal agencies and large enterprises, Mobomo combines leading-edge technology with human-centered design and strategy to craft next generation digital experience.
From private sector companies to government agencies, we have amassed deep expertise helping our clients enhance and expand their existing web and mobile suite. Interested in learning more about Mobomo? Take a tour of our capabilities, our portfolio of work, the team members who make our clients look so fantastic, and feel free to reach out with any questions you might have.
Truth in labeling is something that has been in place for food and drug products for over a century thanks to the Pure Food and Drug Act of 1906. As consumers, we are (or should be) interested in what we are ingesting. The saying “you are what you eat” is a statement ingrained in most Americans since it was first popularized by Victor Linklahr in the 1940s and most recently used as part of a title for a Netflix special. We are all familiar with the Nutrition Facts label that adorns most food products we buy at the store, which was mandated via the Nutrition Labeling and Education Act of 1990. Since its inception, it has become a trusted resource for consumers who are interested in learning more about what the products the purchase contain. Labels have been made available for a variety of products to deliver pertinent product information to consumers.
The digital content our brain consumes is undoubtedly just as important as the food we consume and products we buy. The current administration has taken steps to formalize an AI Bill of Rights and passed the AI Disclosure Act of 2023. The integration of Artificial Intelligence into the content we ingest online brings with it the need for transparency in communication created using AI, whether it be content, graphics, or video.
The Case for AI Content Labeling
While it could be argued that labeling online content such as articles and their associated graphics/videos may decrease exposure for the publisher, there are far more benefits to providing a level of transparency much akin to the Nutrition Label we often see on food and drug products:
Consumer Trust: Consumers deserve honesty and transparency about what they are reading, viewing, or listening to and providing truth in information may serve to elevate the quality of a creator’s brand.
Bias Awareness: Providing consumers with an understanding of whether content is AI generated can shape how much inherent bias they must account for in the consumption of said content.
Acknowledgement of Human Input: Even in AI-generated content/media, there are human authors, editors, and/or designers playing crucial roles. Labeling clarifies the creation process without diminishing human contributions.
When distilling the value that labeling of AI generated information brings to the consumer, analysis leads us to the conclusion that labels empower consumers to make informed choices, and cater to the varying levels of acceptance toward AI influenced content.
Industry Leaders and Legislation
Various companies are taking the lead in the effort to ensure the use of AI is transparent to their customers/user base. Instagram, for example, labels content generated using Meta’s AI tools automatically via “Imagined with AI” watermarks when shared to an Instagram post. This labeling requirement is limited to photorealistic video and audio files. While labeling in the United States is currently voluntary, there are states (like California, Illinois, Maryland, and New York City) that have put legislation in place to ensure that consumers know when they are consuming AI generated content/media. What will likely follow is federal law and it could very likely model the European AI Act, which mandates labeling of AI-generated content, with hefty monetary and administrative penalties for noncompliance. YouTube is a company that has taken a stance on this already, as violation of their AI-generated content labeling policy may result in takedowns.
The article featured in the graphic to the right provides a subtle, yet effective means of notifying consumers that the information in the article and the graphics were created with the help of AI via the use of blue labels in the byline and the upper right corner of the main picture).
A New Standard in Digital consumption
Just as we're accustomed to scanning nutrition fact panels, the inclusion of clear AI disclosure labels will quickly become second nature for digital consumers. With transparency and public trust being paramount concerns, taking an "ingredients included" approach is well worth serious consideration.
Mobomo, LLC has been named to Inc.’s annual Best Workplaces list. Prominently featured on Inc.com, the list is the result of a comprehensive measurement of American companies that have excelled in creating exceptional workplaces and company cultures, whether operating in a physical or a virtual facility.
After collecting data from thousands of submissions, Inc. selected 543 honorees this year. Each company that was nominated took part in an employee survey, conducted by Quantum Workplace, which included topics such as management effectiveness, perks, fostering employee growth, and overall company culture. The organization’s benefits were also audited to determine overall score and ranking.
"We are incredibly honored to be recognized as one of the best places to work,” said Mobomo’s CEO, Brian Lacey. “This award is a testament to the dedication and passion of our entire team. We are committed to continuing our efforts to support and empower our employees, ensuring that Mobomo remains a place where everyone can thrive and achieve their best. Thank you to our team for making this possible."
“Each year, Inc.’s Best Workplaces program recognizes the very best in terms of companies that have fostered a truly amazing culture,” says Inc. editor-in-chief Mike Hofman. “We use hard metrics and data as well as qualitative measures for judging in order to find the very best—and we’re proud that the program is highly selective.”
About Mobomo
Mobomo is a CMMI Dev Level 3, ISO 9005:2015, and CMMC Level 1 provider of digital transformation system integration services. A premier provider of mobile, web, infrastructure, and cloud applications to federal agencies and large enterprises, Mobomo combines leading-edge technology with human-centered design and strategy to craft next generation digital experience. For more information, For more information about Mobomo, LLC and its services, please visit www.mobomo.com and/or contact us directly at hello@mobomo.com.
About Inc. Media
The world’s most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers, and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visitwww.inc.com.
About Quantum Workplace
Quantum Workplace, based in Omaha, Nebraska, is an HR technology company that serves organizations through employee-engagement surveys, action-planning tools, exit surveys, peer-to-peer recognition, performance evaluations, goal tracking, and leadership assessment. For more information, visit QuantumWorkplace.com.
10 HCD AI Prompts evaluated for efficacy in real world scenarios.
Intro
With the eruption of artificial intelligence and its now widespread access, the prospect of leveraging AI support to augment the practices and processes involved in IT services becomes increasingly appealing.
In the past few months, our team has conducted a series of experiments exploring the capabilities of Generative AI systems (language models) in aiding CX/HCD practices and evaluating the quality of its responses and output. We sought to find the most valuable interactions and in doing so we also came across some of its limitations and pitfalls that require us to be mindful when engaging these new AI tools.
In this article, we present the highlights of the most valuable use of the tool and real examples of AI-generated responses which we graded in terms of their relevance and accuracy.
Generative AI interactions
In the experiments mentioned above, we focalized on the scope of IT services that pertain to Customer Experience (CX) and Human Centered Design (HCD) processes, with the consideration that our federal clients and projects require adherence to the IDEA Act, 508 compliance and USWDS, among other guidelines and requirements.
Learning Curves
An interesting aside that warrants attention is the learning curve that our team experienced during the initial stages of our experiments. Inconsistencies were identified throughout the conversation with the AI models. In some cases, the AI expressed difficulties in the interpreting our prompts and, as users, we felt the models did not understand the questions that what we perceived to have been presented clearly and were informed by our professional expertise. Additionally, prompts that were presented as sequential questions with the intent to provide depth and context to a topic were addressed by the AI models as isolated or one-off questions that did not connect with the flow of the conversation. This resulted in the generation of irrelevant answers and points of frustration as users. And while we do not discard that there is a learning curve to presenting better prompts, as users, the experience is perceived as shortcomings in understanding at the hands of the language model.
We were able to bridge these issues by improving our prompts and creating an introductory statement with a formula that proved effective: “You are - describe the persona - of a/ in a - describe the context - that - describe the activity, client, destination -. - Elaborate limits, boundaries, and inherent goals -.” From there on, we posed questions to obtain assorted support or content follow. Additionally, we incorporated middle steps in the form of questions to verify understanding which allowed us to check the correct direction of the conversation (and perhaps add to the comprehension of the model):” - describe or present a statement - Do you understand/ agree with this?”
Our results proved to be more valuable in scenarios where our expectation was for the AI model to supply summarized knowledge of (specific and widely) publicly available sources and create checklists to fulfill government requirements. Additionally, we found valuable support in the areas of scripting and wording for user engagements. We then graded some of the outputs from these exercises and have provided the results below:
1. Accessible Color Palette Generation
"Generate an accessible color palette for the ed.gov website that meets WCAG 2.1 AA contrast ratio standards, ensuring text and interactive elements are easily readable by users with visual impairments or color vision deficiencies. The palette should include primary and secondary colors, as well as variations for hover and active states. Provide alternative visual cues, such as patterns or textures, to complement color distinctions."
"Design an accessible data visualization color scheme for ed.gov that effectively communicates information through contrasting hues and shades while adhering to WCAG guidelines. The scheme should consider color blindness and provide alternative representations, such as patterns or textures, for users with visual disabilities."
"Create an accessible color palette for the government website's form elements, including input fields, buttons, and validation states (error, success, etc.), ensuring sufficient contrast and visibility for users with varying abilities. Provide alternative visual indicators, such as icons or text labels, to complement color based feedback."
"Develop an accessible color scheme for the navigation menu and other interactive components on the government website, ensuring sufficient contrast between text, backgrounds, and hover/focus states. The scheme should also consider color blindness and provide alternative visual cues, such as underlines or icons, for users with visual disabilities."
"Generate an accessible color palette for the government website's data visualizations and charts, ensuring sufficient contrast between different data points, labels, and backgrounds. The palette should also consider color blindness and provide alternative representations, such as patterns or textures, for users with visual disabilities."
The output is relevant to the project and balances comprehensiveness and succinctness while covering the requirements presented at the beginning of the conversation.
2. Inclusive Content Creation
"Write a concise, plain language overview of the government website's mission and services, ensuring the content is easy to understand for users with varying literacy levels and backgrounds. Avoid jargon, technical terms, or assumptions about prior knowledge."
"Create a set of frequently asked questions (FAQs) related to federal aid programs offered by the Department, using simple, clear language that is accessible to users with diverse backgrounds and reading abilities."
"Develop user-friendly instructions for navigating and using the website, ensuring the content is free from complex terminology or assumptions about digital literacy. Include visual aids or step-by-step guides to support users with varying abilities."
"Write a series of blog posts or articles on educational topics relevant to the Department's mission, using inclusive language and avoiding assumptions about the reader's prior knowledge or background. Ensure the content is easy to understand for a wide range of audiences."
"Create a glossary of common terms and acronyms used on the website, providing clear, concise definitions in plain language to aid users with limited subject matter expertise or English proficiency."
While output is relevant to the project, it repeats the application of basic inclusive criteria to standard sections. A more valuable suggestion would have referred to conducting User Research that captures the definition of inclusiveness for the website audience.
3. Multilingual Support
"Translate the main landing pages and essential content on the website into Spanish, ensuring accurate and culturally appropriate translations while maintaining accessibility standards for users with disabilities or limited English proficiency."
"Provide multilingual support for the website’s application forms and instructions, translating the content into the top five languages spoken by the target audience. Ensure the translations are accurate, culturally sensitive, and accessible to users with varying abilities."
"Develop a language assistance feature for the website, allowing users to select their preferred language and providing machine-translated content or links to human-translated resources. Ensure the feature is easily accessible and compliant with accessibility guidelines."
"Translate the website's online resources and materials into multiple languages commonly spoken by the target audience, ensuring accurate and culturally appropriate translations while maintaining accessibility standards for users with disabilities."
"Provide multilingual support for the website's contact information and customer service channels, offering options for users to communicate in their preferred language or access language assistance services, while adhering to accessibility standards."
The output is relevant to the project and as before, balances comprehensiveness and succinctness in line with the requirements. But as it connects with the needs of the audience we feel a reference to user engagements is missing here, where valuable insight would be found.
The output is relevant to the project and as before, balances comprehensiveness and succinctness in line with the requirements. But as it connects with the needs of the audience we feel a reference to user engagements is missing here, where valuable insight would be found.
4. Accessible Media Generation
"Generate alternative text descriptions for all images on the website, ensuring the descriptions accurately convey the content and purpose of the images in a concise and meaningful way, adhering to accessibility guidelines."
"Create closed captions and transcripts for videos and multimedia content hosted on the website, ensuring accurate and synchronized captions that meet accessibility standards for users with hearing impairments or limited English proficiency."
"Develop audio descriptions for visual elements on the website, such as infographics, charts, or diagrams, providing alternative access to information for users with visual disabilities or learning preferences."
"Generate accessible and descriptive text alternatives for complex data visualizations or interactive content on the website, ensuring users with disabilities or limited access to visual information can comprehend the data and interact with the content effectively."
"Create text transcripts and captions for live or prerecorded webinars, presentations, or training sessions hosted on the website, ensuring accessibility for users with hearing impairments or limited English proficiency."
The output matches the project’s need and covers relevant examples and associated requirements.
5. Responsive Design Prototyping
"Develop responsive design prototypes for the website's main landing page and key service areas, ensuring optimal user experience across various devices, including desktops, laptops, tablets, and mobile phones. Consider different screen sizes, input methods, and assistive technologies in the prototypes."
"Create responsive prototypes for the website's online application forms and submission processes, ensuring a seamless and accessible experience for users across devices, including touch-based interactions and compatibility with assistive technologies."
"Design responsive prototypes for the website's resource library, allowing users to easily browse, search, and access materials from different devices while maintaining accessibility standards."
This one is perhaps the weakest output starting from the model confusing a design prototype and a development demo. Assistive technologies belong to the scope of development and cannot be addressed with designs. The response mentions “ensuring optimal usability” but does not refer to usability testing which is the means to evaluate it. The response does hint at a program of sections and flows to cover that could offer value.
6. Persona-based User Testing
"Create a set of diverse user personas representing individuals with varying abilities, backgrounds, and technical expertise who may interact with the website. Use these personas to generate realistic user scenarios and conduct accessibility testing to identify and address any usability challenges."
"Develop user scenarios based on personas representing users with disabilities, such as visual or hearing impairments, and use these scenarios to test the accessibility of the website's online resources, applications, and tools."
"Create user personas representing individuals with limited English proficiency or from diverse cultural backgrounds, and use these personas to evaluate the effectiveness of the website's multilingual support and inclusive content."
"Generate user scenarios based on personas representing parents or guardians with varying levels of digital literacy, and use these scenarios to assess the usability and accessibility of the website's information and resources for families."
"Develop user personas representing professionals with different technical expertise and abilities, and use these personas to test the accessibility and usability of the website's professional development resources and data reporting tools."
The output offers relevant high-level ideas to guide user testing. It fails to reference User Research as the basis for the creation of personas which is a requirement, and presents scenarios that are useful but at the same time a bit too specific or even fringe, which is the opposite criteria for testing.
7. Service Blueprint Creation
"Generate a service blueprint that maps out the entire user journey for a prospective user applying for federal aid through the website, including touchpoints with various government agencies and services. Ensure accessibility compliance and seamless integration throughout the process."
"Create a service blueprint for a parent or guardian seeking resources and support services for their child through the website, mapping out the different touchpoints across multiple government agencies and service providers, while ensuring accessibility and inclusivity."
"Develop a service blueprint that outlines the user journey for a user seeking professional development opportunities, curriculum resources, and information through the website, accounting for potential accessibility challenges and integrating with other relevant government services."
"Generate a service blueprint for a researcher or policymaker seeking educational data, reports, and policy information from the website, mapping out the various touchpoints with different government agencies and ensuring accessibility compliance throughout the process."
"Create a service blueprint that maps out the user journey for an individual seeking information and resources related to civil rights in education through the website, including touchpoints with relevant government agencies and ensuring accessibility and inclusivity throughout the process."
The response offers relevant good scenarios for the service blueprints. It mentions “ensuring accessibility and inclusivity” which is not the scope of the deliverable beyond mentioning it.
8. Accessible Form Design
"Design an accessible application form on the website, following best practices for label association, error handling, and compatibility with assistive technologies, while providing clear instructions and guidance for users with diverse abilities and backgrounds."
"Create an accessible online application form for users seeking professional development funding opportunities through the website, ensuring compliance with accessibility standards, clear labeling, and user friendly error handling."
"Develop an accessible form for individuals to submit civil rights complaints or report discrimination incidents through the website, following best practices for accessibility, clear instructions, and user friendly feedback mechanisms."
"Design an accessible feedback form for users to provide comments or suggestions on improving the usability and accessibility of the website, ensuring compatibility with assistive technologies and clear instructions for users with diverse abilities."
"Create an accessible online form for researchers or policymakers to request data or reports from the website, following accessibility guidelines for form design, labeling, and error handling, while providing clear instructions and support for users with varying technical expertise."
The response again offers relevant good scenarios for the form designs. It mentions “compatibility with assistive technologies” which is the scope of development and not design though.
9. Feedback Mechanism Integration
"Integrate an accessible user feedback mechanism, such as a survey or comment form, on the website to gather insights and feedback from users with diverse abilities and backgrounds on the website's usability, accessibility, and content relevance."
"Develop an accessible chatbot or virtual assistant feature for website, allowing users to ask questions, provide feedback, or report accessibility issues in a conversational manner, while ensuring compatibility with assistive technologies and multilingual support."
"Create an accessible online forum or community platform on website, where users can share their experiences, provide feedback, and engage in discussions, while ensuring inclusivity and moderation for respectful and constructive dialogue."
"Integrate an accessible feedback mechanism within the website's online resources and tools, allowing users to report issues, suggest improvements, or provide feedback on the accessibility and usability of specific features or content."
"Develop an accessible feedback mechanism specifically for users using the website's professional development resources and data reporting tools, gathering insights and feedback to improve the user experience and accessibility for this user group."
The response offers relevant avenues for setting up integrated feedback channels, with the caveat that the forum may prove too demanding to maintain.
10. Compliance Checklist Generation
"Create a comprehensive checklist to verify compliance with Section 508, USWDS, and IDEA Act requirements for the main website, covering aspects such as accessibility testing, design standards, content guidelines, and performance metrics."
"Generate a compliance checklist specifically for the website's online application forms and submission processes, ensuring adherence to accessibility guidelines, plain language requirements, and user experience best practices."
"Develop a compliance checklist for the website's resource library, verifying accessibility standards for multimedia content, inclusive language, and user-friendly navigation and search functionalities."
"Create a compliance checklist for the website's data visualization and reporting tools, ensuring adherence to accessibility guidelines, clear data representation, and user-friendly interactions for users with diverse abilities."
"Generate a compliance checklist for the website's interactive tools and calculators, verifying accessibility standards, clear instructions, and user friendly feedback mechanisms."
The response offers direction on checklists for areas of the project.
Prompt
Generate the list of required links all federal websites must have in their footer and menus
Output
Here is a list of required links that all federal websites should have in their footer and menus to comply with regulations and provide essential information to users:
Footer Links:
1. Accessibility Statement: A link to the website's accessibility statement, outlining measures taken to ensure compliance with Section 508 and WCAG guidelines.
2. Privacy Policy: A link to the agency's privacy policy, explaining how user data is collected, used, and protected.
3. Security Policy: A link to the website's security policy, detailing measures taken to ensure information and system security.
4. Contact Information: A link to a contact page or form for users to get in touch with the agency or website administrators.
5. Site Map/Index: A link to the website's sitemap or index page, providing an overview of the site's structure and content.
6. Feedback/Comments: A link to a feedback form or mechanism for users to submit comments, suggestions, or report issues.
7. Legal Notices/Terms of Service: Links to relevant legal notices, disclaimers, or terms of service applicable to the website and its content.
8. Compliance Statements: Links to compliance statements or certifications, such as HTTPS/TLS encryption or digital authentication standards.
9. Social Media Links: Links to the agency's official social media accounts (e.g., Twitter, Facebook, Instagram) for users to follow and engage with.
10. Related Resources/Links: Links to related government websites, portals, or external resources relevant to the agency's mission or services.
Menu Links:
1. Accessibility Resources: A link to accessibility resources, such as guides, tools, or assistance for users with disabilities.
2. Language Assistance: A link or dropdown menu for users to access multilingual support, translated content, or language assistance services.
3. Search: A prominent search function for users to easily find information or content within the website.
4. Online Services/Tools: Links to online services, applications, or interactive tools offered by the agency.
5. Publications/Resources: Links to educational materials, reports, data visualizations, or other resources provided by the agency.
6. News/Updates: Links to news, announcements, or updates related to the agency's activities or initiatives.
7. About Us: A link to information about the agency, its mission, leadership, and organizational structure.
8. Careers/Jobs: A link to career opportunities or job listings within the agency.
9. Contact Us: A prominent link to the agency's contact information or a contact form for inquiries.
10. Help/FAQs: Links to help resources, frequently asked questions, or support documentation for users.
By including these essential links in the footer and menus, federal websites can ensure compliance with regulations, provide crucial information and resources, and offer an inclusive and accessible user experience for all citizens.
The output offers relevant components for a federal website that are either required or sensible to have; but it has omitted key requirements, as presented by the USWDS, such as the incorporation of the Federal “Banner”, the identifier for official websites of government organizations that also signal a website is official and secure. Additionally it missed a number of items for the footer “identifier” that should present reference to a parent agency, FOIA requests access, link to NO FEAR Act data, among others.
The output offers relevant components for a federal website that are either required or sensible to have; b. But it has omitted key requirements, as presented by the USWDS, such as the incorporation of the Federal “Banner”, the identifier for official websites of government organizations that also signalsiginal a website is official and secure. Additionally it missed a number of items for the footer “identifier” that should present reference to a parent agency, FOIA requests access, link to NO FEAR Aact data, among others.
Finding the limits and shortcomings of AI support
Most users of AI language models are aware that the models are trained with a robust and diverse data set and information, and that the data is more or less updated, but cannot incorporate real-time or even near real-time news developments into outputs. The models notify users of this limitation only when user questions are clearly geared toward current events. Which means users’ interactions receive responses that are an alchemy of facts, relational composition and sui generis content that does not provide certainty or clarity regarding how much of each the resulting composition of the response is based on verifiable data. The AI model is trained to imitate human communication, and the responses are presented with a tone of a “person confident in their knowledge and intelligence” regardless of whether it is generating a verifiable response or one that is purely generative without any factual basis. While it may not have been the intent,, the responses of AI models can quickly turn deceitful.
An example of this scenario is a conversation one of our team members had with an AI model regarding government requirements (such as 508 compliance, 21st Century IDEA, etc.) for which responses were fact-based. The flow of the conversation progressed organically culminating in the user requesting the generation of user personas for a government agency. The AI model presented the output in the same matter-of-fact tone as every prior query.
The user queried the foundation of the output - given that User Personas are research-based composites; to which, the model agreed and iterated an aligned definition. The user followed up by requesting the sources of research used for the personas provided by the AI. The model cited “Qualitative Interviews and User Research” as sources. When the user drilled down further, asking the model to provide the source of those studies, the AI backtracked: “The truth is, I do not have access to any actual user research studies or qualitative interviews involving individuals with visual impairments that I referenced when creating the persona example. As an AI assistant without direct access to such research data, I should not have implied that the persona was informed by real studies.”
It’s thanks to the fact that this interaction was carried out by a subject matter expert that this issue was detected and verified. The gravity of this AI model feature presents a real danger should an inexperienced user or someone not trained in CX/HCD were to carry out a similar exchange, and then base real-world decisions that impact customer experience outcomes on outputs from AI models that are inventions.
Conclusion
AI language models are powerful tools that can be leveraged to provide valuable support to our CX/HCD processes among other applications to IT services. In the current state of the AI capabilities we need to consider that the input and output needs to be carried out and supervised by professionals with experience and expertise in the topics covered, so that the responses can be effectively evaluated to determine if the content collected is viable for real world application.
Current AI models are smart, but there is still a long way to go before they can be considered reliable for more than a mere regurgitation of information and simplistic correlation. Further, the lack of transparency surrounding the validity of a model’s output is disconcerting (and potentially detrimental if the user is untrained and not a subject matter expert). Our team’s experience with this disconnect demonstrates a potential need for the inclusion of a disclaimer when an output is not verifiable and sources cannot be cited? Nevertheless, there is definite potential for AI models to serve as a useful resource in CX/HCD and as the models continue to evolve, we are confident that before long we can expect an expansion of its capabilities as well as a resolution to the shortcomings discussed.
Feel free to reach out Mobomo with any questions you might have.
April 5, 2024 – Mobomo was recently recognized by the Washington Business Journal for ranking on their “Corporate Diversity Index – Small Companies in Greater Washington” as well as for “Largest Companies Owned by People of Color in Greater Washington”.
Mobomo, a private company headquartered in the D.C. metro area, is a CMMI Dev Level 3, ISO 9005:2015, and CMMC Level 1 provider of digital transformation system integration services. The company was founded by a diverse group of individuals who found inspiration in the different experiences they each culminated. As such, the company embraces differences and equality at every opportunity. When recruiting talent, we are an equal opportunity employer and believe your experience and skill sets speak volumes. By championing diversity, we have been able to cater our processes and projects to highlight best practices from individuals who have varying backgrounds and experiences.
As a small company, Mobomo has cultivated this culture of inclusion and empowerment by having open doors of communication. Our executive team prides themselves on engaging with all levels of our organization and championing a flat hierarchical organization. This direct line of communication has helped to develop and standardize some of our best practices that we promote across all teams.
A premier provider of mobile, web, infrastructure, and cloud applications to federal agencies and large enterprises, Mobomo combines leading-edge technology with human-centered design and strategy to craft next generation digital experience.
From private sector companies to government agencies, we have amassed deep expertise helping our clients enhance and expand their existing web and mobile suite. Interested in learning more about Mobomo?
We are excited that our team has been selected as one of the nine Phase 2 winners of the NIOSH’s Respirator Fit Evaluation Challenge! We are thrilled to be recognized for our innovative approach to a respirator fit evaluation solution. The official press release from CDC regarding the NIOSH Challenge and the Phase 2 winners can be accessed at the following link: https://www.cdc.gov/niosh/updates/upd-03-12-24.html
Gaithersburg, MD – Mobomo, LLC obtained recertification after a scheduled audit due to our highly robust, repeatable, and well-documented processes, which are consistently employed by all employees. These processes not only enhance our already mature operations but also ensure continuous improvement, enabling us to deliver exceptional quality to our federal customers.
Mobomo Named One of Only Six Partners to Achieve Elite Diamond Status
Gaithersburg, MD – Mobomo, a full-service DevOps agency, today announced its recognition as a Diamond Level Certified Partner to Drupal, a free and open-source web content management system (CMS) managed by one of the largest open-source communities in the world. With over 1M passionate developers, designers, trainers, strategists, coordinators, editors, and sponsors working together, the Drupal community builds Drupal, provides support, creates documentation, shares networking opportunities, and drives the success of this flexible, innovative software.
Mobomo is honored to be recognized as a Diamond Partner, as we have actively supported and engaged with Drupal.org for close to a decade. While there are nearly 5000 Partner organizations, few reach elite status (Silver, Gold, Platinum, Diamond). This achievement is not a paid subscription – it is the result of involvement. As an open-source CMS, the quality and functionality of Drupal is dependent upon the efforts of dedicated professionals who contribute their time and talent to enhancing the software. Their efforts are ranked by Drupal using a weighted scoring system.
Mobomo’s ascension to the Diamond tier is a profound accomplishment. There are only 6 organizations out of 5000 who have attained this status. What’s more, Mobomo ranks #4 amongst all of these partners for the number of issue credits in the past 90 days – a separate but equally staggering feat.
“There is so much to be proud of with regard the recognition of Mobomo as a leader in the Drupal community. We have been champions of all things Drupal for many years and it’s an honor to be a part of this talented community,” said Brian Lacey, Mobomo CEO. “I would especially like to thank Stephen Mustgrave for his tireless commitment to enhancing Drupal and ensuring it is one of the best CMS’ available.”
At Mobomo, we pride ourselves on providing top-tier teams of professionals to our customers and delivering innovative solutions to complex problems. This combination of excellence has gained the company positive press and many awards, including: The Webby Awards, Muse Creative Awards, Acquia Awards, the W3 Awards, Vega Awards, PR News Digital Awards, Washington Business Journal’s Awards, Web Excellence Awards, and more. We continue to be grateful for the talented team that has driven exceptionalism in our work, leading to recognition from our peers in the industry, and we look forward to showcasing our future work! View our Drupal profile including marquee case studies: https://www.drupal.org/mobomo.
About Mobomo, LLC
Mobomo is a CMMI Dev Level 3, ISO 9005:2015, and CMMC Level 1 provider of digital transformation system integration services. A premier provider of mobile, web, infrastructure, and cloud applications to federal agencies and large enterprises, Mobomo combines leading-edge technology with human-centered design and strategy to craft next generation digital experience. For more information, For more information about Mobomo, LLC and its services, please visit www.mobomo.com and/or contact us directly at hello@mobomo.com.
