ITA

ITA - Cloud infrastructure powering global U.S. competitiveness.

The International Trade Administration (ITA) needed to modernize its digital infrastructure to better serve its global mission. Spanning over 30 websites and microsites, ITA’s legacy systems were siloed, costly to maintain, and lacked the resilience, scalability, and compliance posture demanded by modern federal IT environments. Mobomo led a full-scale infrastructure transformation, migrating ITA to a secure, cloud-native, containerized architecture while automating operations, improving security, and reducing long-term costs.

Mobomo + ITA

At a glance.

How Mobomo and ITA worked together.

Our mission was to deliver a high-performance, FedRAMP-compliant infrastructure capable of supporting 220+ global systems with minimal disruption. The solution needed to increase uptime, simplify deployments, reduce cyber risk, and enable secure remote access for a distributed workforce.

meaningful impact

Our approach.

Mobomo re-architected ITA’s infrastructure using AWS and Azure GovCloud, deploying Infrastructure-as-Code (IaC) via Terraform and Ansible and containerizing services through Kubernetes. Legacy ColdFusion environments were migrated to cloud-native platforms, reducing reliance on outdated technologies. To support scalability and governance, Mobomo automated CI/CD pipelines (AWS Code Pipeline, Jenkins), implemented Zero Trust security controls, and fully integrated Active Directory, Azure MFA, and AWS IAM for identity management. Mobomo also modernized IT service delivery by integrating AI-powered workflows into ServiceNow, reducing manual workload and accelerating incident response across ITA’s enterprise.

Cloud migration & infrastructure modernization

Mobomo led the migration of over 220 systems and applications from legacy environments to a cloud-native infrastructure hosted across AWS and Azure GovCloud. Using Infrastructure-as-Code tools, the team automated provisioning and server builds, standardiz

IT Service Management & Request Resolution

To streamline service delivery and reduce response times, Mobomo implemented AI-driven automation within ITA’s ServiceNow ITSM platform. This included automated ticket routing, incident classification, and resolution workflows. Self-service portals were d

Request Fulfillment Metrics

Mobomo optimized request fulfillment by automating repetitive IT support tasks and integrating ServiceNow with enterprise identity platforms. Patch management and device updates were centrally managed through Microsoft Intune and MECM, ensuring consistenc

Government Compliance & IT Standards

Mobomo built real-time compliance dashboards to track asset security and enforce federal IT regulations. Puppet and Azure compliance monitoring tools were used to automate server configuration validation and reduce unauthorized changes. The infrastructure

Cybersecurity & Compliance Enhancements

Mobomo adopted a security-first architecture built on Zero Trust Principles. Azure Multi-Factor Authentication (MFA) was enforced across 3,000+ users, and automated patching workflows were implemented to eliminate security backlogs. Mobomo introduced auto

the results

Enterprise-wide benefits.

A unified cloud foundation that strengthens security, scales with demand, keeps operations resilient, and elevates the service experience across the enterprise.

Security & compliance

Achieved 100% compliance with FedRAMP High, DoD IL-4, FISMA, and NIST 800-53. Deployed Zero Trust architecture, reduced unauthorized server changes by 80%, and remediated security vulnerability backlogs by 75%.

Global scalability

Successfully supported 3,000+ users across 30+ microsites and field offices.

Operational resilience

Enabled seamless remote work, optimized backup/disaster recovery, and ensured business continuity.

Service excellence

Maintained a 4.8/5 average customer satisfaction score (CSAT) and resolved 92% of high-priority tickets in under 4 hours.

the challenge

Infrastructure as a Force Multiplier

Infrastructure is often invisible - until it fails. But done right, it becomes a force multiplier. Mobomo transformed ITA’s technology environment into a secure, scalable, and fully compliant foundation that empowered global mission delivery.

By minimizing downtime, accelerating deployments, and reducing cybersecurity risks, ITA’s infrastructure is no longer a constraint; it’s a catalyst for innovation, scale, and global reach.

“Infrastructure is often invisible - until it fails. But done right, it becomes a force multiplier. Mobomo transformed ITA’s technology environment into a secure, scalable, and fully compliant foundation that empowered global mission delivery.”

Brian Lacey, Chief Executive Officer

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