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ITA case study

Infrastructure built for global trade.

The International Trade Administration (ITA) needed to modernize its  digital infrastructure to better serve its global mission. Spanning over 30 websites and microsites, ITA’s legacy systems were siloed, costly to maintain, and lacked the resilience, scalability, and compliance  posture demanded by modern federal IT environments.  Mobomo led a full-scale infrastructure transformation, migrating ITA to a secure, cloud-native, containerized architecture while automating operations, improving security, and reducing long-term  costs.

Mobomo + ITA

At a glance.

How Mobomo and ITA worked together.
  • Delivered a high-performance, FedRAMP-compliant infrastructure capable of supporting 220+ global systems with minimal disruption.
  • Increased uptime, simplified deployments, reduced cyber risk, and enabled secure remote access for a distributed workforce.
the challenge

Infrastructure as a force multiplier.

Infrastructure is often invisible - until it fails. But done right, it becomes a force multiplier. Mobomo transformed ITA’s technology environment into a secure, scalable, and fully compliant foundation that empowered global mission delivery.

By minimizing downtime, accelerating deployments, and reducing cybersecurity risks, ITA’s infrastructure is no longer a constraint; it’s a catalyst for innovation, scale, and global reach.

ita why it matters
the solution

Scalable, secure, resilient Infrastructure.

Mobomo re-architected ITA’s infrastructure using AWS and Azure GovCloud, deploying Infrastructure-as-Code (IaC) via Terraform and Ansible and containerizing services through Kubernetes. Legacy ColdFusion environments were migrated to cloud-native platforms, reducing reliance on outdated technologies. To support scalability and governance, Mobomo automated CI/CD pipelines (AWS Code Pipeline, Jenkins), implemented Zero Trust security controls, and fully integrated Active Directory, Azure MFA, and AWS IAM for identity management.  Mobomo also modernized IT service delivery by integrating AI-powered workflows into ServiceNow, reducing manual workload and accelerating incident response across ITA’s enterprise. 

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Cloud migration & infrastructure modernization

Over 220 systems and applications migrated to a cloud-native infrastructure and hosted across AWS and Azure GovCloud.

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IT service management & request resolution

Implemented AI-driven automation within ITA’s ServiceNow ITSM platform.

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Request fulfillment metrics

Optimized request fulfillment through automation and integration.

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Compliance and IT standards

Built real-time compliance dashboards to track asset security and enforce federal IT regulations.

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Cybersecurity enhancements

Adopted a security-first architecture built on Zero Trust Principles enforced across 3,000+ users with automated patching workflows that eliminated security backlogs.

the results

Enterprise-wide benefits.

A unified cloud foundation that strengthens security, scales with demand, keeps operations resilient, and elevates the service experience across the enterprise.

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Security & compliance

Achieved 100% compliance with FedRAMP High, DoD IL-4, FISMA, and NIST 800-53. Deployed Zero Trust architecture, reduced unauthorized server changes by 80%, and remediated security vulnerability backlogs by 75%.

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Global scalability

Successfully supported 3,000+ users across 30+ microsites and field offices.

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Operational resilience

Enabled seamless remote work, optimized backup/disaster recovery, and ensured business continuity.

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Service excellence

Maintained a 4.8/5 average customer satisfaction score (CSAT) and resolved 92% of high-priority tickets in under 4 hours.

Meaningful impact

Modern infrastructure. Measurable mission acceleration.

ITA’s modernization was not just a technical upgrade. It fundamentally reshaped how the agency operates across 75 countries and 220+ offices.

A borderless enterprise.

By eliminating physical data centers and unifying cloud services, ITA transitioned to a fully distributed, globally accessible environment. Staff across time zones now operate on a consistent, secure foundation without geographic limitations.

Executive-level visibility.

Mobomo delivered real-time security and performance dashboards to ITA leadership and the Department of Commerce Secretary’s Office, transforming infrastructure data into actionable insights that inform decision-making and risk posture management.

Institutional resilience

With automated provisioning, hardened identity architecture, and disaster recovery testing conducted biannually, ITA now operates on an infrastructure designed for continuity, not recovery after failure.

Infrastructure is often invisible - until it fails. But done right, it becomes a force multiplier. Mobomo transformed ITA’s technology environment into a secure, scalable, and fully compliant foundation that empowered global mission delivery.

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